Privacy Policy
Last updated: January 1, 2025
1. Information We Collect
1.1 Personal Information
We collect information you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Payment information (credit card numbers, billing address)
- Pet information (name, breed, age, health records)
- Travel details and preferences
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on site
- Referral source
2. How We Use Your Information
We use collected information to:
- Process and fulfill your bookings
- Communicate about your pet's transport status
- Send booking confirmations and updates
- Process payments securely
- Improve our services and website
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Service Providers: Airlines, ground handlers, veterinarians, and other parties necessary to complete your pet's transport
- Government Authorities: When required for import/export permits or legal compliance
- Payment Processors: To securely process transactions
We never sell your personal information to third parties.
4. Payment Security
All payment transactions are encrypted using SSL technology. We use industry-standard security measures to protect your financial information. Credit card numbers are not stored on our servers and are processed by PCI-compliant payment processors.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Pet health records are retained for 7 years. You may request deletion of your data at any time.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Export your data in a portable format
7. Cookies
We use cookies to enhance your browsing experience, remember preferences, and analyze site traffic. You can control cookies through your browser settings, though this may affect site functionality.
8. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Transfers
As we operate internationally, your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or prominent notice on our website.
11. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@safepetlogistics.com or write to:
SafePetLogistics
Attn: Privacy Office
Dallas, Texas, USA